Learn about 1) ordering from us, 2) shipping destinations, costs, and transit times, and 3) returns, aka 100% customer satisfaction.
The upshot: We'll make sure you're happy
Placing an order
Please note, production time is how long it takes for us to make and personalize the item, and shipping or transit time is how long it takes to ship from us to you. Most of our products ship from Oregon, although some products are made by like-minded small business artisans and ship from other locations in the USA.
All orders ship for just $9.99
Expedited shipping - contact us to arrange. Custom orders take time, so we can't always arrange it but we're happy to give it a try. No refunds on expedited shipping, sorry!
Rates calculated at checkout
Rates calculated at checkout (small handling fee applies). No shipping refunds for orders shipped to Canada, sorry! Customs duties, taxes, and other fees will still apply upon receipt, we have no control over customs fees.
Please contact us for rates & availability. Customs duties, taxes, and other fees will likely apply according to your country's laws and regulations. We have no control over the fees you may be required to pay upon receipt.
We aim to offer the finest products, but sometimes things happen. We're human, after all, and we make mistakes.
We can't return personalized items, but if there's an issue we'll find a way to make it right. If we messed up, we'll take care of it.
Let's say, for example, you had a typo on the order. Your plaque is engraved with "Christian" instead of "Christine." Well, no one wants that - you don't, and we don't want you stuck with that. It wasn't our fault, but we'd probably do an at-or-below cost replacement for you. We want you to have a great product that you love.