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Shipping & Returns

 

The Upshot:

 

  • We'll make sure you're happy
  • If you don't like the product, we'll take it back - we'll even refund the shipping costs!
  • No returns on personalized items, but please contact us if you have an issue with a personalized product and we can usually do something about it
  • We ship to the USA & Canada
  • Contact us for international rates
  • Each product page says how long it takes to produce an item
  • We can do expedited shipping

 

Rates:

 

Continental US:

All orders ship for just $9.99

Expedited shipping - contact us. No refunds on expedited shipping, sorry!

 

Alaska & Hawaii

Rates calculated at checkout

 

Canada

Rates calculated at checkout ($10 handling fee applies). No shipping refunds for orders shipped to Canada, sorry!

 

Other countries

Please contact us for rates & availability

 

The Fine Print:

 

Returns Policy

We cannot accept returns on personalized items, but please do contact us so we can find a way to help if we can!!

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Times

Please keep in mind that while some of our products are ready to ship, many of our products are made to order, which means an average of 5-10 business days for production, and sometimes longer for personalized products. Please call if you want a particular item shipped quickly.

We offer the following options for shipment delivery: 

Ground Shipping - Normally takes about 5 business days to ship anywhere in the contiguous U.S., in addition to the 5-10 business day production time.

3 Day Select - Guarantees delivery by the third business day after the item is shipped. For instance, if your order is shipped out on a Monday, you are guaranteed to have it by Thursday. A great combination of economy and timely delivery.

2nd Day Air - Guarantees delivery by the second business day after the item is shipped, after production time. For instance, if your order is shipped out on a Friday, you are guaranteed to have it by Tuesday. Please feel free to call for time-sensitive orders, as some products take longer to produce than others.

Next Day Air - Guarantees delivery by 10:30am or 12:00 noon (depending on destination) the next business day after the item is shipped. If your item is shipped on Monday, it will arrive by 10:30 or 12:00 noon on Tuesday. For rush items, please call to ensure your order is processed quickly and that production time can meet your needs.

Next Day Air Early AM - Guarantees delivery by 8:00am to major cities in the contiguous U.S., 9:00 delivery for most other cities, and 10:00am for additional locations. Call for availability. 

 

We are happy to work with you to ensure that your gift arrives on time! Please call us at 877-443-8769 or email with any questions.

 



Questions? Or to order

Call Us Toll Free

877-443-8769

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